Q: My TV is broken. What do I do?
A: As simple as it may seem… First thing, check that the power plug is installed properly and that the outlet is getting power. Then, get as much information as you can about the symptoms.
- Does the unit power on?
- Is there an LED blinking. If so, how many times? (Some TV’s will blink a code to indicate which part of the set has failed.)
- Is there an on-screen display? (Press menu button on TV panel to see if the TV menu appears.)
- Is there sound coming from the TV speakers?
- Is there a distortion of the picture? If so, on what inputs? (Cable or satelite box, DVD player, game console? All of them?)
- Any other information you think can be helpful.
Q: Does in home service mean my TV will be fixed in my home?
A: If possible we prefer to fix the TV in the home, but certain sets can only be diagnosed properly in the service center. The technician will make this decision based on the parts that we are able to carry in stock and the length of time it will take to diagnose.
Q: How long will it take to fix my TV?
A: It varies.
- If we have the part in stock, it may be completed the same day as the appointment or within a day or two.
- If the part must be ordered, the normal turn around is 4-7 days.
- If part is not available or difficult to locate, it will be fixed as soon as part is obtained from the distributor.
Q: How much will it cost to fix my TV?
A: The cost is based on parts needed and the service fee. A more accurate estimate can be given with some specific information about your TV and its symptoms.
Q: Do you provide a warranty on your repair?
A: Our labor is warrantied for 30 days. Most parts have a 90 day warranty. Lamps are warrantied for 6 months.
Q: How much is it to diagnose the set?
A: It varies.
- For a set that is brought to the office, it is $60 for a diagnosis (Which will be applied to the final cost of the repair).
- For house calls within 25 miles, it is $85 (Which will be applied to the final cost of the repair).
- Over 25 miles, it is between $95 and $115 for a diagnosis depending on the distance from the shop (which will be applied to the final cost of the repair).
Q: Why would I fix my TV rather than buy a new one?
A: In some cases, it does not make sense to repair the set based on the problem and the cost of the parts needed. Most sets, however, can be repaired for less than half the cost of a new TV. The likelihood of having a problem with a fixed set is very similar to the likelihood of having a problem with a new set. If the set is not financially reasonable to fix our technicians will let you know.